Terms and Conditions

Terms of Service

The general terms and conditions apply to all bookings made on this website. Please read them before making a booking.

The following definitions are used in the general terms and conditions:

1. DEFINITIONS

"Company", "we", "us", "our" refers to Taxis and Transfers and CostaBravaTaxi which is under the jurisdiction of Spain and registered in Girona with tax identification number ES-x1484753b

"Customer" is the person who pays for the booking.

"Passengers" are all named and unnamed passengers on a booking.

"Lead passenger" refers to the first named passenger on the booking.

"You" and "your" refers to all customers, including all named and unnamed passengers on a booking.

"The Transport Company" is the professional transport service provider who will carry out the transport.

"Booking" refers to the booking of the transfer service that you make with us.

“Transfer Service” means any road passenger transport service provided by us. It includes all other services we provide in connection with this transport.

“Transfer Receipt”, “Booking Receipt”, “Receipt” refers to the written confirmation of the booking that we email to you.

"Contract", "Contracts" refers to the Booking and these Conditions and any other stated terms and conditions relating to the Booking.
"Terms" refers to these terms and conditions.
"Website", "Websites" refers to www.costabravataxi.de or other websites owned or operated by us.
 
2. ABOUT US
We provide transportation management services for individuals and groups. We also trade as "CostaBravaTaxi" which is wholly owned by us. Our registered office is Plaza Caterina Albert 1 2º2ª 17185 Vilobi d'Onyar - Girona, Spain.
For commercial purposes we use the telephone number (+34) 610.290.891 and operate the website www.costabravataxi.de with the e-mail address info@costabravataxi.de. To provide our services, we work with transport companies that offer professional transfer services for passenger transport. In addition, we work as an agency for transport services and have the appropriate licenses and permits required by national law for this activity.
The transport services are in no way packages within the meaning of Directive 90/314/EEC of June 13, 1990 or according to the provisions of the Spanish Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Consumer Code and additional legislation. Therefore, the company can in no case be considered as a travel agency.
Through its websites, Taxis and Transfers/CostaBravaTaxi offers transportation management services for individuals and groups.
 
 
 
Before requesting any service offered on our website, please ensure that you have read and understood these terms as they will apply to any subsequent contract. By making a booking, you confirm that you have read these Terms and have the legal authority to accept them on behalf of you and all passengers. If you do not understand any of the terms of the contract, we strongly recommend that you contact customer service before proceeding with the booking. If you do not agree to these terms, you will unfortunately not be able to make a booking with us.
3. ONLINE BOOKING PROCESS
The person who makes the booking must be at least 18 years old. He/she must follow the online booking process, ensure that all details are entered correctly and completely, and make the full payment.
Upon entering into the contract with Taxis and Transfers/CostaBravaTaxi, the company will complete all the necessary formalities to organize the requested service.
The contract only becomes legally binding once you have received the transfer receipt by email. Should the transport company not be able to provide the requested service, you will be informed and you will be refunded the total amount by the way you paid. This means that any liability on our part is settled.
You are required to acknowledge all communications you receive from us. Should you forget to acknowledge receipt of an email, your email server records will serve as proof of receipt.
The sending of a payment confirmation on our part does not mean that you have entered into a legally valid contract.
You should print out the transfer receipt that must be presented to the transport company so that each receipt can be presented at the driver's inspection. If the lead passenger fails to present the receipt, the transfer service may not be provided. We recommend you save that
Also print out the correspondence between the parties and take it with you.
Minors are strictly prohibited from requesting any service from us. Parents, guardians or other persons responsible for them should notify us immediately when the minor makes a booking with our company so that we can cancel the booking immediately.
4. PAYMENT
We accept all major payment methods including credit cards (American Express, MasterCard/Diners International, Visa), debit cards (Visa/Delta, Visa/Electron), bank transfers and PayPal.
Prices are invoiced in euros. Currency conversion tools provided are for non-binding information only.
5. CHANGES
The transfer receipt will include your booked destination/pick-up location and accommodation address. Any changes to the transfer voucher details or any other details must be emailed to info@costabravataxi.de.
You must bear the increased costs resulting from requested changes. The first change is free. A processing fee of €20 may be charged for further changes. If changed within less than 48 hours, no refund will be given.
Once the contract is legally binding, the customer must notify the customer service center of any errors therein at least 48 hours before the relevant transfer service. Notification within 48 hours of the relevant transfer service entitles us to cancel the contract without penalty or charge.
 
6. CANCELLATIONS BY YOU
Contract cancellations must be made in writing by email to our Customer Service Centre. You can cancel booked transfer services individually or the entire booking.
If we receive your cancellation request more than 48 hours before the agreed pick-up time of the transfer service you want to cancel, the payment amount for this transfer will be refunded to you except for an administrative fee of 20.00. If we receive your cancellation less than 48 hours before the agreed pick-up time of the transfer service you want to cancel, no refund will be made. In these cases we will send you a cancellation confirmation email which you can use to claim a refund from your travel company, airline or travel insurance provider.
7. CHANGES AND CANCELLATIONS BY US
If the transport company has to make a material change to the terms of service or cancel them, we will inform you as soon as possible.
We make every effort to meet your vehicle requirements. However, subject to availability, the vehicle may be replaced by a larger vehicle or multiple vehicles. In rare cases, one or more transfers may be merged into one. All parties concerned are informed here and the transfer is only carried out after positive confirmation from each individual party. There is no entitlement to a price reduction if individual or multiple journeys are combined.
On rare occasions it may be necessary to cancel your booking. In these cases, you will receive a full refund of the payment amount. However, no further claims arise from the cancellation. However, we will endeavor to find suitable alternatives for any confirmed bookings that have been canceled by us. 
Decisions and requests for changes must always be communicated in writing by both the customer and CostaBravaTaxi. 

9. PRICES FOR CHILDREN
All children and infants count as passengers regardless of age. This should be taken into account when specifying the number of passengers when booking.
9a. Child seats
With regard to child seats for infants and children, local and national regulations vary from country to country. All transfer companies correspond to the current regulations. If you book a private transfer, we recommend using a child seat for all children under the age of 12 or with a height of less than 135 cm. During the booking process, you will get the opportunity to reserve a children's or baby seat for most travel destinations.

The main passenger must check on its own responsibility whether such child seats fit into the vehicle and are properly installed and used. The company assumes no liability for damage caused by errors in use, installation or checking of the retention systems or due to incorrect use.

If you want to bring your own child seat and use a private transfer, you have to inform us about it before your trip. This can ensure that the child seat can be installed in the transport company provided. Group transfers usually take place in mini or coaches in which the use of a child seat is not possible because these vehicles have no compatible seats.

We will strive to ensure that child seats are provided by the transport companies when they have been booked. However, it is possible that these seats are not available. In such a case, you will be refunded the amount for the booked and not available. If there is no child seat, children from the age of three can ride if they use a normal seat belt. Children under the age of three cannot ride in the vehicle without a safety system. We do not offer seats for providing special child seats (such as Maxi Cosi, seats for infants, etc.), our children/baby seats are suitable for use for toddlers. 
 
If you are traveling in one of our minibuses or buses, we cannot provide child seats, as child seats are not required in vehicles larger than 9 people. However, if you allow your child to travel in a special device, you must bring it with you and ensure that it can be anchored in such vehicles.

10. WHEELCHAIRS AND BOOKINGS FOR DISABLED PASSENGERS
Transfer services for disabled passengers must be requested through the Customer Service Center. We will do our utmost to accommodate your requirements, although we are not specialists in the transfer of disabled passengers. Disabled passengers using our services must be able to board and disembark independently or with the assistance of fellow passengers. We only transport foldable wheelchairs. We regret that we cannot currently guarantee the type of vehicle available for your transfer.
11. PRE-BOOKED EXTRA STOPS
During the booking process, you have the option to pre-book additional stops if you have someone else to share, need to drop off keys, or if your group is staying at different addresses. The addresses of these additional stops must be in the same destination as your main address. Additional stops are limited to 10 minutes and can be up to 15KM in the same location.
12. TRAVEL INSURANCE
We strongly recommend that you take out travel insurance according to your needs. Please read all contract details and print out the documents so that you always have them with you when you travel. Comprehensive travel insurance covers many contingencies that are beyond your control.
13. OUR LIABILITY
If we fail to comply with these terms, we are only liable for loss or damage suffered that is a foreseeable result of our breach of these terms or our negligence and only up to the value of the fare you paid. We are not liable for any loss or damage that was not foreseeable or that occurs as a result. We shall not be liable for any injury that is not directly attributable to us or that occurs accidentally, as a result of force majeure, or as a result of legal or administrative requirements.
We cannot be held responsible for any event that may arise during the performance of the service, including but not limited to illness, personal injury or death, unless caused by our negligence.
This means that we may - under these Terms - accept liability, for example in the event of death or personal injury, or if your transfer service is not performed as agreed or proves to be inadequate. However, we only assume responsibility for failures in the application of reasonable care and conscientiousness in the provision and implementation of your contractual transport service by us, our employees or the transport company. If you wish to make a claim against us, please note that it is your responsibility to demonstrate a failure to use reasonable care and diligence.
Furthermore, we are only responsible for what our employees or transfer companies do or do not do if they were working in the course of your employment (for employees) or working on our behalf (for transfer companies) at the time.
These terms and conditions do not exclude: a. our liabilities to you for death or personal injury resulting from our negligence b. Your statutory rights as a customer, which cannot be excluded or limited.
We are relieved of any liability if the customer contractually agrees other services directly with the transport company.
We cannot guarantee the accuracy or reliability of the content on this website. This includes such eventualities as viruses. However, we make every effort to fix known errors as quickly as possible. Should such errors result in bookings made as a result of incorrect pricing and promotional information, we reserve the right to cancel the contract without offering any compensation to the customer.
 
14. FORCE MAJEURE
We accept no liability and will not pay any compensation if the performance of our obligations or the obligations of the transport company has been prevented or impaired directly or indirectly as a result of force majeure or circumstances beyond our control, e.g. B. extremely adverse weather conditions, natural disasters and other events of force majeure, acts of terrorism, accidents caused by third parties on the transfer route, police checks, unusually heavy traffic or industrial action.
15. CONTACT
Any contact regarding a change in booking information must be made by email.
If changes to the contract are not possible, we will contact you by email at the email address you provided when booking. The sending of this email will be considered proof of receipt by you. This also applies to all other e-mails that we may send you. It is therefore necessary that you verify that the e-mail address you have provided is correct and that you read all incoming e-mails up to the time of your transfer performance.
In case your arrival is delayed or rerouted to another airport, train station or port, the transport company will postpone the transfer service and you will be picked up at the new arrival time, subject to availability. In the case of delays of more than 90 minutes, the transfer can be canceled by us. You will receive a “PDF” copy of the booking contract from us to present to your travel agency for reimbursement of the transfer amount.
If for any other reason you fail to show up at the pick-up location within a reasonable time (max. 45 minutes after the aircraft lands or 10 minutes at another pick-up address) after the pick-up time agreed in your booking voucher, the transport company or our customer service will try to reach you on the cell phone number you provided
If it is not possible to contact you by phone because you did not provide a working mobile phone number when booking, you have no or only bad connection or no reception, the mailbox answers or the call is not answered, the service will not be provided and the transport company is immediately released from its obligations and no refund will be due.
 
16. TRANSPORT SERVICES
We offer various services with the agreement of the transport companies. These include private transfer services as well as shared or shuttle transfer services.
The route to or from the selected destination cannot be guaranteed. Despite our best efforts to meet pickup times, these are not guaranteed.
Should you not find your private transfer driver or shuttle transport company representative upon arrival at the airport, it is your responsibility to contact us by email and/or phone. If the driver of your private transfer or the representative of the shuttle transport company cannot find you, a customer service representative will call you on the phone number you provided when booking. Please make sure you have this mobile phone with you and that it is switched on is while you are waiting for your luggage or at customs. If we cannot reach you, we cannot provide the service and no refund will be due. For non-airport pickup locations, we require your phone call within 10 minutes of your scheduled pickup time. An electronic record of all incoming calls is kept with a third party telephone provider and used as evidence in the event of a dispute as to whether or not a call was made. Unused transfers and alternative transportation costs will not be reimbursed unless pre-authorized by a member of our team. If approved to use alternative transportation, submit the relevant invoice to our Customer Care team for verification. No payment will be made for travel expense claims submitted without a valid receipt.
It is your responsibility to check the agreed pick-up time and ensure you arrive at the airport, train station or port in time for check-in or other arrangements.
The transport company will drive as close as possible to the specified addresses, both at pick-up and at your destination address. If access via a normal route is blocked due to weather conditions, traffic accidents, etc., the transport company will, at your express request, use a longer route to make it possible reach the agreed destination. In these cases, you may incur additional costs.
 
All agreed transfer services are covered by the professional liability insurance of the transport company or its subcontractors.
We endeavor to send confirmations by SMS if requested. However, this service depends on the telephone network, which is beyond our control. If a text message is lost or delayed, the customer should refer to the information sent by email or available in the "My Booking" section of our website.
In the case of arrival delays of more than one hour caused by the airline, it may happen that we or our partner company cannot carry out the transfer service. Here the customer has no right to a refund of his booking.
 
If the customer cannot be picked up at the airport/port or elsewhere within 60 minutes due to delays caused by the customer, we are entitled to charge for the waiting time (up to a maximum of 20,- per hour or part thereof).
 
17. BAGGAGE ALLOWANCE / CAPACITY
In the shuttle transfer, each passenger is entitled to take one suitcase or holdall of medium size and carry-on luggage such as handbags and small bags.
Private transfer vehicles have the following luggage capacity regardless of what is stated on our website.
Up to three passengers – a maximum of three medium-sized suitcases and hand luggage
Up to four passengers – a maximum of three medium-sized suitcases and hand luggage
Up to six passengers - maximum six medium suitcases and hand luggage
Up to eight passengers – a maximum of eight medium suitcases and hand luggage
For minibuses, we ask you to make sure in advance how much luggage can be transported. All luggage must be declared at the time of booking. Smaller items such as camera bags, handbags or small shoulder bags that can be carried in the foot area of ​​the passengers do not have to be declared. The passenger is responsible for all costs incurred if additional vehicles are required to transport unspecified additional baggage.
Your acceptance of the present contract and its general terms and conditions will be considered as a tacit promise that you will not, under any circumstances, carry in your luggage or carry with you any items contrary to the legislation of the country where the transfer is being made (e.g . Weapons), nor items likely to cause harm to third parties, nor any items of exceptional size, weight, fragility or perishability. Except in the case of guide dogs, animals are not allowed.
The transport of luggage and other personal items is at your own risk. Under no circumstances will we be responsible for any loss or damage. Risks such as loss or damage should be covered by private insurance, which you take out before departure.

CAPACITY

For transfer trips with large luggage such as sports equipment (bicycles, snowboards, surfboards, etc.), the customer must ensure that the booked vehicle has enough capacity to transport passengers and luggage. It is advisable to get our consent (in writing) before completing the booking that all passengers and all their luggage can be transported in the ordered vehicle. If we have not been informed, or have only been inadequately informed, about the dimensions or storage space requirements, we assume no guarantee. The client bears additional costs for additional vehicles.
 
18. YOUR RESPONSIBILITIES
By entering into this Agreement, you implicitly represent that you are of legal age and of sound mind to fully discharge your responsibilities under this Agreement. You are aware of the scope of the performance of this contract, the aforementioned information relating to us and the content of the general terms and conditions. The credit or debit card you use is yours and has adequate funds to pay for the Services. You know that you must let us know as soon as possible of any changes to the information you have provided.
The services provided correspond to the details on your transfer receipt, which you received by e-mail. It is your responsibility to provide full and accurate pick-up location and drop-off location addresses at the time of reservation. It is still your responsibility to print out the transfer receipt and verify its accuracy. If the information on the transfer receipt is incorrect, you must contact our Customer Service Center immediately to have it corrected. Particular attention should be paid to the fact that upon completion of the reservation, all mandatory fields marked with an asterisk (*) are completely filled. We are not liable for reservations made that cannot be carried out.
 
If we are required to pay a deposit or fine to the authorities of other countries as a result of your failure to comply with the laws, regulations, etc. or other travel requirements of the countries you wish to enter, exit or transit through, you are solely responsible for notifying us reimburse the costs. We reserve the right to withhold any amounts already paid by you until you can show us that you have paid us back any such penalties, fees, etc.
We reserve the right, and you hereby authorize us, to charge your credit or debit card for damage to the transfer vehicle (including special cleaning) or for missing items after exiting the vehicle.
We reserve the right not to accept further bookings in the event of serious or repeated incidents involving passengers.
 
19. RIGHT OF ACCESS / USER CONDUCT
By entering into this contract, you implicitly grant us and the transport company the right to refuse transport to passengers who - at the discretion of the driver - may be under the influence of alcohol or drugs and whose behavior is harmful to the driver of the vehicle, to other passengers or to themselves itself does not appear reasonable and/or dangerous.
It is not permitted to take alcoholic beverages into the transport company's vehicle for the purpose of consumption there. This prohibition also applies to drugs.
Smoking is not permitted in the vehicle or in its immediate vicinity.
Eating in the vehicle is not permitted.
 
20. COMPLAINTS
If the service received from the transport company does not meet your expectations, this must be reported to our customer service center immediately and, if possible, at the time the problem arises. Complaints received after the transfer service has been completed and which have not been communicated to us at the time of the transfer may not be accepted as we have not been given the opportunity to intervene or otherwise offer assistance. You can find our contact information on your transfer receipt.
Please email written complaints to info@costabravataxi.de within four weeks (date of receipt) after the return date.
21. LANGUAGES
Our websites are accessible in different languages. Other languages ​​will follow in the future. Our customer service helpdesk and email support in English/German and Spanish is available 24/7. However, we will try where possible to assist you in the language in which you made bookings. We attach great importance to the quality of the translation of our websites and terms and conditions. However, in the event of discrepancies, the German version always applies.
22. INTELLECTUAL PROPERTY RIGHTS
Copyright, trademark rights and other intellectual property rights of our websites are granted under license to the company and are protected by national and international intellectual property laws.
The use of the content of our website by third parties for purposes other than transfer bookings is not permitted. This includes the modification, subsequent publication and the complete or partial reproduction or representation of the same.
Any unlawful use of our website, for any reason, is strictly prohibited under any circumstances.
All content on this website is protected by commercial and copyright laws and is the exclusive property of Taxis and Transfers/CostaBravaTaxi. It is expressly forbidden to use the website and its content, as well as the databases and the software used for display and operation, for any commercial use.
Prohibited commercial uses include, but are not limited to:
The resale or redistribution of the website, its content and/or its services by other websites. In particular, "web scraping" techniques to access the content of the website.
The use of "deep links" that may confuse users, such as "framing" and/or those that suggest illegitimate or illegal use of the content of CostaBravaTaxi.de
 
23. GOVERNING LAW AND JURISDICTION
These general terms and conditions are governed by current Spanish law.
The contract between the Company and you will be governed by Spanish law.
The resolution of any dispute between you and us will be subject to the Spanish jurisdiction of the courts of Barcelona.
The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.